Check the release and requirements
Use Windows 10 or 11, 64-bit, and the current branded download. Keep all application-folder DLLs and notices together. Follow any hardware or permission requirements shown for the chosen tool.
Describe the exact operation
Record the feature, input type, selected scope and visible error message. A small non-private sample and the steps to reproduce are more useful than unrelated system files.
Review a supported change
For maintenance, check the matching record and available recovery action. For file tools, keep the source until you have inspected the exported or reconstructed result.
Find the matching guide
Use the feature directory to choose a task, or follow the getting-started guide for your first maintenance session.